Terms of Service

Please read these terms carefully before using our services.

Last updated: January 2025

Important Notice

By accessing our website and using our services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

1. Agreement to Terms

These Terms of Service constitute a legally binding agreement made between you ("Client") and Ingenium Digital Innovation Studio ("Company," "we," "us," or "our"), concerning your access to and use of our services.

Eligibility

You must be at least 18 years of age to use our services. By using our services, you represent and warrant that you meet all eligibility requirements.

Modifications

We reserve the right to modify these terms at any time. We will notify you of any changes by updating the "Last updated" date of these Terms of Service.

2. Services Description

What We Provide

Custom Development

Tailored web and software solutions designed to meet your specific business requirements.

Consulting Services

Expert advice on digital strategy, technology implementation, and business optimization.

Support & Maintenance

Ongoing technical support, updates, and maintenance for deployed solutions.

Service Limitations

We reserve the right to refuse service to anyone for any reason at any time. We may, without prior notice, change our services; stop providing the services or any features within the services; or create usage limits for the services.

3. User Responsibilities

Accurate Information

You agree to provide accurate, current, and complete information during the onboarding process and to update such information to keep it accurate.

Security

You are responsible for safeguarding your account credentials and for all activities that occur under your account.

Compliance

You agree to comply with all applicable laws regarding your use of our services and not to use our services for illegal purposes.

4. Payments & Billing

Payment Terms

  • All fees are quoted in USD unless otherwise specified
  • Payment is due according to the terms specified in your service agreement
  • Late payments may result in service suspension or termination

Refund Policy

  • Custom development projects are subject to specific refund terms outlined in project agreements
  • Subscription services may be canceled according to the terms of your subscription plan

5. Intellectual Property

Our Intellectual Property

All content, features, and functionality available through our services, including but not limited to text, graphics, logos, and software, are the exclusive property of Ingenium and are protected by international copyright laws.

Client Intellectual Property

You retain all rights to the content you provide to us for project development. We claim no intellectual property rights over the materials you provide to the service.

License Grant

Upon full payment for services rendered, we grant you a non-exclusive, non-transferable license to use the deliverables created specifically for you. The specific terms of this license will be outlined in your project agreement.

6. Limitation of Liability

Important Disclaimer

To the fullest extent permitted by applicable law, in no event will Ingenium, its affiliates, directors, or employees be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data, or other intangible losses, that result from the use of, or inability to use, our services.

Maximum Liability

Our total cumulative liability to you for all claims arising from or related to these terms or your use of our services shall not exceed the total amount of fees paid by you to us during the six-month period preceding the event giving rise to the claim.

Essential Purpose

You acknowledge and agree that the limitations of liability set forth in this section are an essential basis of the bargain and that we would not provide the services to you without such limitations.

7. Termination

By You

You may terminate your use of our services at any time by providing written notice to us. Specific termination terms for ongoing projects will be outlined in your project agreement.

  • Written notice required
  • Outstanding payments remain due

By Us

We may suspend or terminate your access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

  • Immediate termination for breach
  • 30-day notice for convenience

8. Governing Law & Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Zimbabwe, without regard to its conflict of law provisions.

Dispute Resolution

Any disputes arising from these Terms shall first be attempted to be resolved through good-faith negotiations between the parties.

Jurisdiction

The courts located in Harare, Zimbabwe shall have exclusive jurisdiction over any disputes that cannot be resolved amicably.

Questions About Our Terms?

If you have any questions about these Terms of Service, please contact us:

info@ingenium.co.zw
+263 786 173 856
Claybank Rd, Windsor Park